PEPPER, There's More To Her Than Meets The Eye...
WHY SHOULD I BE TEAM PEPPER?
To put it simply, we aren't like the other big extension brands. How many times have you heard "our hair is the best quality" "will last 12 months" only to be disappointed, and with no customer service to turn to? Us too! We've proudly put together a catalogue of the top quality Hair Extension products to offer you. We value transparency with our company and our product. Not only do we stand behind our product, but we strongly value the proper education required to be able to give you the best, most comfortable, safest hair extensions on the market today. So, Why Choose Us? Let us tell you!
Our patented designed weft offers the same comfort and is just as easy disguised as a hand tied weft. However, it offers the longevity and durability of a hand tied weft! HOW? We attached our strands to satin ribbon rather than layers of bulky, itchy, extension thread. Then we have a coating that secures the strands even further to eliminate even more shedding! This also helped in our cause to get rid of the dreaded return hairs* which cause that insatiable itch. We took the best qualities from hand tied and machine tied and made them even BETTER!
Pepper only uses the finest cuticle intact Remy* hair extensions. This means our hair has never been acid dipped*. Our hair is sourced ethically, and globally to ensure the strongest strands depending on your colour! Our hair is collected from a single donor and kept neat without friction throughout the entire process, from collection to consumer.
*ACID DIPPED - Refers to hair that has been stripped to avoid tangling. Acid-dipping greatly reduces the integrity, appearance and feel of the hair, especially after the first several washes. AKA it makes cheap hair feel good enough to fool you, until you wash it a couple of times.
*WHAT IS REMY HAIR?
This word means that this hair is attached to the weft in the exact direction that it would grow from your own scalp! Meaning because your hairs outer cuticle is all lying in the same direction from strand to strand, there will be waaaay less tangles! What this also means for the consumer is a lot softer, longer lasting extensions!
*WHAT DOES CUTICLE INTACT HAIR MEAN?
It is considered to be the finest quality of hair because the cuticles are kept in-tact and stripped during the acid dip process.
WHAT PRODUCTS DO I NEED TO USE FOR HAIR EXTENSIONS?
Use salon quality products, only! We won't lie, you need a few things to maximize your new lifestyle and to protect your new investment. But you can't put regular gas in a lamborghini can you?! You'll need a gentle shampoo, and also a clarifying shampoo, a regular conditioner, and a deep conditioner. You'll also need a detangler, a Perfect Paddle Brush, a styling cream, and finally, a heat protector, if one of the aforementioned products doesn't have one already! For more info please go to our Care Instructions page.
CAN I COLOUR THE HAIR EXTENSIONS?
Our customers have had great success both depositing and lifting colour with our extensions for years. However, Pepper is not responsible for any damage caused by colouring the extensions, and we can not accept the hair for return or exchange once it has been altered. So we suggest you confirm your colour with our Colour Ring and purchase the colour that most accurately matches what you need!
CAN I SLEEP WITH CLIP IN HAIR EXTENSION IN MY HEAD?
That's crazy. We recommend removing your clip in extensions prior to bed.
CAN I SWIM WITH HAIR EXTENSIONS IN MY HAIR?
Prior to any contact with ocean, lake, or chlorinated water, we recommend dampening your hair with water and a slight coat of conditioner! Use your fav mask and coat it generously. The heat and humidity from the air will help it soak further into your hair shaft! Then secure your hair as tightly as possible while still comfortable, in braids or a wrapped in a bun. The idea is to keep it as neat as possible so that you can reduce as much friction as possible! The salt water, sand, wind, sun, is hella drying! So this will prevent your hair from soaking up harsh chemical or minerals and seriously saving you tangles. Upon exiting the ocean, lake, or pool, wash your hair in lukewarm water with a generous amount of deep conditioner!
HOW LONG WILL MY HAIR EXTENSIONS LAST?
With proper maintenance and styling products, our hair successfully lasts more than 12 months full-time wear. It's EXTREMELY important to follow your after care instructions and use salon quality products. Take care of them, they are a luxury addition!
HOW SHOULD I SLEEP WITH MY HAIR EXTENSIONS?
Okay A- sleep on a silk pillowcase. This will help you maintain your hairstyle, reduce friction, add shine, calm frizz, soften, AND it will ensure a proper moisture balance on your skin and hair so that you wake up glowing, supple, and like the angel you are! We strongly recommend all hair extensions users to sleep with one of the following: low braid, pigtail braid, or a low ponytail with a satin scrunchie. Taking those precautionary steps will greatly help your precious locks stand the test of time!
CAN HAIR EXTENSIONS BE CURLED OR STRAIGHTENED WITH HOT TOOLS?
Yes, you can use hot tools to curl and straighten the hair, but before using hot tools ALWAYS apply salon quality heat protector spray! Before using hot tools, please make sure to fully dry your hair! Please do NOT use oil prior to using a hot tool! It will fry the heck out of those ends. Treat your extensions gently and just like your own hair!
CAN I CUT MY HAIR EXTENSIONS?
Yes, you are able to cut the hair, but we super recommend to get your cut done by a professional stylist specializing in cutting hair extensions.
WHAT IS RETURN HAIR?
Return hair refers to hand or machine tied wefts that have 1-2cm of short hair aligned at the top portion of the weft. Return hair is often a sign of lower-quality wefts and can be very uncomfortable against the scalp. We offer only the flattest wefts with absolutely no return hair!
HOW LONG MUST MY HAIR BE IN ORDER TO ADD EXTENSIONS TO IT?
In order to add length to your hair, we recommend you have a least chin length hair. However, always consult your stylist when making decisions about your hair extensions, because it varies greatly depending on the style you are after!
HOW LONG DO I HAVE TO WAIT AFTER INSTALLATION TO WASH MY HAIR?
For wefted hair installations, it is okay to wash your hair the same day as your installation, but please make sure you don't get the conditioner too close to the beads at installation, they may cause premature bead slippage!
IS THERE ANY PAIN OR DISCOMFORT WITH HAIR EXTENSIONS?
If your hair extension is applied correctly by a professional hair extensionist you will not feel a lot of discomfort. However, we won't sugar coat it- the first day or two can be a little bit tender on some scalps with sensitivity. This is common, and is nothing to worry about unless it persists for longer than 7-10 days.
If this is the case, contact your extension technician immediately. It is extremely important to find a technician with a lot of experience. Hair extensions applied incorrectly can result in damage to the hair as well as the scalp, resulting in breakage, bald patches, and damage of the hair follicle.
Please contact us for more information and to find Pepper Luxury Verified Technicians.