So much hair out there, so why choose Pepper?
To put it simply, we aren't like the other big extension brands. How many times have you heard "our hair is the best quality" "will last 24 months" only to be disappointed, and with no customer service to turn to? Us too! We value transparency with our company and our product! We aren't going to exaggerate or use lingo you don't understand! So, Why Choose Us? Let us tell you!
Our patented designed weft offers the same comfort and is just as easy disguised as a hand tied weft. However, it offers the longevity and durability of a hand tied weft! HOW? We attached our strands to satin ribbon rather than layers and layers of bulky, gross, extension thread. Then we have a coating that secures the strands even further to eliminate even more shedding! This also helped in our cause to get rid of the dreaded return hairs* which cause that insatiable itch. We took the best qualities from hand tied and machine tied and made them even BETTER!
Pepper only uses the finest cuticle intact Remy* hair extensions. This means our hair has never been acid dipped*. Our hair is sourced ethically, and globally to ensure the strongest strands depending on your colour! Our hair is collected from a single donor and kept neat without friction throughout the entire process, from collection to consumer.
*ACID DIPPED - Refers to hair that has been stripped to avoid tangling. Acid-dipping greatly reduces the integrity, appearance and feel of the hair, especially after the first several washes.
*WHAT IS REMY HAIR?
This word means that this hair is attached to the weft in the exact direction that it would grow from your own scalp! Meaning because your hairs outer cuticle is all lying in the same direction from strand to strand, there will be waaaay less tangles! What this also means for the consumer is a lot softer, longer lasting extensions!
*WHAT DOES CUTICLE INTACT HAIR MEAN?
It is considered to be the finest quality of hair because the cuticles are kept in-tact and not stripped or acid dipped.
WHAT PRODUCT DO I NEED TO USE FOR HAIR EXTENSIONS?
Use a sulfate-free shampoo. Sulfate strips hair of natural oil..
Since hair extensions do not get a direct supply of nutrients from your scalp. It's important to not use a sulfate product. This will avoid dryness.
WHY DO MY HAIR EXTENSIONS TURN PINK/ORANGE?
Any contact with sunscreen, tanning lotion or spray may cause color alterations to your hair extensions. Before applying any of these products, tie your hair in an up-do and use a plastic cap. This will help avoid direct contact.
CAN I COLOR THE HAIR EXTENSIONS?
Our customers have had great success both depositing and lifting color with our extensions for years. However, Pepper is not responsible for any damage caused by coloring the extensions, and we can no longer accept the hair for return or exchange once it has been altered. Therefore we highly suggest you confirm your colour with our Colour Ring and purchase the coluor that most accurately matches your client's desired look.
CAN I SLEEP WITH CLIP IN HAIR EXTENSION IN MY HEAD?
We recommend removing your clip in extensions prior to bed.
CAN I SWIM WITH HAIR EXTENSIONS IN MY HAIR?
Prior to any contact with ocean, lake, or chlorinated water, we recommend dampening your hair with water and a slight coat of conditioner! Use your fav mask and coat it generously. The heat and humidity from the air will help it soak further into your hair shaft! *yay* Then secure your hair as tight as possible while still comfortable, in braids or a wrapped in a bun. The idea is to keep it as neat as possible so that you can reduce as much friction as possible! The salt water, sand, wind, sun, is hella drying! So this will prevent your hair from soaking up harsh chemical or minerals and seriously saving you tangles. Upon exiting the ocean, lake, or pool, wash your hair in lukewarm water with a generous amount of deep conditioner!
HOW LONG WILL MY HAIR EXTENSIONS LAST?
With proper maintenance and styling products, our hair successfully lasts more than 12 months full-time wear. It's EXTREMELY important to follow your after care instructions and use salon quality products. Take care of them, they are a luxury addition!
HOW SHOULD I SLEEP WITH MY HAIR EXTENSIONS?
Okay A- sleep on a silk pillowcase. This will help you maintain your hairstyle, reduce friction, add shine, calm frizz, soften, AND it will ensure a proper moisture balance on your skin and hair so that you wake up glowing, supple, and like the angel you are! We strongly recommend all hair extensions users to sleep with one of the following: low braid, pigtail braid, or a low ponytail with a satin scrunchie. Taking those precautionary steps will greatly help your precious locks stand the test of time!
CAN HAIR EXTENSIONS BE CURLED OR STRAIGHTEN WITH HOT TOOLS?
Yes, you can use hot tools to curl and straighten the hair, but before using hot tools ALWAYS apply salon quality heat protector spray! Before using hot tools, please make sure to fully dry your hair! Please do NOT use oil prior to using a hot tool! It will fry the heck out of those ends. Treat your extensions gently and just like your own hair!
CAN I CUT MY HAIR EXTENSIONS?
Yes, you are able to cut the hair, but strongly recommend to get your cut done by a professional stylist specializing in cutting hair extensions.
WHAT IS RETURN HAIR?
Return hair refers to hand or machine tied wefts that have 1-2cm of short hair aligned at the top portion of the weft. Return hair is often a sign of lower-quality wefts and can be very uncomfortable against the scalp. We offer only the flattest wefts with absolutely no return hair!
HOW LONG MUST MY HAIR BE IN ORDER TO ADD EXTENSIONS TO IT?
In order to add length to your hair, we recommend you have a least chin length hair. However, always consult your stylist when making decisions about your hair extensions, because it varies depending on the style you are after!
HOW LONG DO I HAVE TO WAIT AFTER INSTALLATION TO WASH MY HAIR?
For wefted hair installations, it is okay to wash your hair the same day as your installation, but please make sure you don't get the conditioner too close to the beads at installation, they may cause bead slippage!
IS THERE ANY PAIN OR DISCOMFORT WITH HAIR EXTENSIONS?
If your hair extension is applied correctly by a professional hair extensionist you will not feel a lot of discomfort. However, we won't sugar coat it- the first day or two can be a little bit tender on some scalps with sensitivity. This is common, and is nothing to worry about unless it persists for longer than 7-10 days.
If this is the case, contact your extension technician immediately. It is extremely important to find a technician with a lot of experience. Hair extensions applied incorrectly can result in damage to the hair as well as the scalp.
Please contact us for more information and to find Pepper Luxury Verified Technicians.